Job Purpose

Manage and monitor the cabin crew training programs on the various Standard Operating Procedures in accordance with Air Arabia approved quality standards and as per GCAA/CAA set measures and regulations. Ensures conformity in delivery of training whilst focussing on quality, compliance, efficiency and cost-effectiveness.

Key Result Responsibilities

Sets the strategy for the Cabin Crew professional and technical training for the entire network as per HOD approval; plans, manages and monitors the delivery of short/long term training plans and programs; trains and evaluates Training Instructors’ performance.

Manages the selection, performance and development of the Training Instructors; leads the on-going development of the training activities (concept, design and delivery).

Monitors quality, creativity, consistency and effectiveness in the transfer of skills and knowledge to learners. Ensures trainees are educated on Air Arabia policies and procedures, GCAA regulatory compliance, systems, equipment as well as excellence in customer service.

Provides guidance and support on needed methodologies, techniques and procedures to ensure successful training services are delivered to trainees.

In coordination with HOD, partners with Stakeholders to identify and evaluate training needs; designs and manages the execution of the corresponding training syllabi ensuring consistency across all hubs, as applicable.

Oversees the Cabin Crew compliance with regulatory requirements for all applicable training and checks; ensures all safety courses are designed, delivered and updated in line with requirements and regulations.

Regularly reviews the Cabin Safety Procedures Manual (CSPM) and training material ensuring adherence to Company’s policies and procedures, operational requirements, and to regulations set by the GCAA and other related entities.

Key Result Responsibilities - Continued

8. Builds effective relationships both internally and externally with GCAA and regulatory bodies, vendors, and customer airlines.

9. Manages the corresponding external contracts and SLAs with party beneficiaries ensuring the services obtained are cost-effective and as per agreed standards.

10. Prior approval by HOD, partners with Stakeholders to develop the training budget for internal and external courses; manages the training expenses and cost of delivery within approved budget.

11. Oversees the training equipment and facilities and recommends changes to existing set up as required so that activities meet and integrate with organizational and legislative requirements for quality management, health and safety, legal stipulations, environmental policies, etc.

12. Monitors the internal/external audit requirements and checks through proactive measures ensuring compliance of the department with the approved regulatory measures and quality standards respectively.

13. Acts a as a liaison with regulatory authorities, original equipment manufacturers and other external entities relevant to cabin operations. Represent Air Arabia in the Gulf Cabin Safety group.

14. Coordinates with Human Resources on all HR-related activities for the corresponding training team such as manpower, performance, attendance, leave, etc.

Qualifications (Academic, training, languages)

Bachelor degree in Management/Administration or equivalent is preferred for this role.
Must have Professional Training Qualifications and certificates such as “Train the Trainer”, “Instructive Training”, etc.
Holding/has held Cabin Crew professional license.
Basic Airport safety and security procedures and regulations trainings are a must.
Professional membership of associations related to the Aviation/Airlines industry is a plus.
Project Management certificate or alternately the proven corresponding working experience is a must.
Cost Control, Compliance, Budgeting and Quality Assurance certificates and trainings are an added value and some may be treated as conditional for this role.
Proficient Microsoft Office suite (Advanced Excel/Power Point), Internet, Web Search.
Excellent verbal, written and interpersonal communication skills.
Excellent Presentation and Public Speaking skills.
Fluent in English Language, Arabic Language is an advantage

Work Experience

8+ years of experience in the Airline field in a mid-sized company with multiple hubs. He/she must have worked for a minimum of 3-5 years as “Cabin Crew”, and around 3-4 years at least as “Cabin Training/Training Manager” leading a team of Instructors.
The ideal candidate is preferred to be with a direct experience in the customer service in airlines.
A minimum of 3-5 years working experience in safety and equipment training environment as a trainer.
Comprehensive knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies’ rules and regulations pertaining to Cabin Crew licensing and working procedures.
Experienced in designing, training, and evaluating training courses and manuals to cater business needs.
Working exposure to internal/external audit practices.

Air Arabia Kingdom of Saudi Arabia

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