Key Tasks

🚨 We’re Hiring | Travel Consultants 🚨

Job Purpose:

Responsible for assisting passengers with booking tickets, checking in for flights, providing information, and addressing customer inquiries at the counter through GDS systems (Amadeus & Galileo). This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

Assist customers with ticket bookings, cancellations, and flight changes.
Provide information on flight schedules, fares, and travel policies.
Perform check-in duties, including verifying passenger identification, issuing boarding passes, and

managing luggage check-in.

Handle customer inquiries, resolve issues, and provide excellent customer service.
Follow all security and safety guidelines while handling customer data and boarding procedures.

Dimensions:

Personal Qualities:

Strong understanding of airline ticketing rules and GDS systems, fare structures, and travel

regulations.

Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Ability to work under pressure and manage multiple tasks efficiently.
Proficient in Microsoft Office Suite and other relevant software.
Customer-focused mindset with a passion for enhancing client experiences.

Education:

Bachelor’s degree in Travel and Tourism, Business Administration, or a related field (preferred).

Experience:

Minimum of 1-2 years of experience in Ticketing department
Previous experience with airline reservation systems Amadeus and Galileo (both Advanced & Basic) or travel booking platforms is highly preferred.
Knowledge of check-in and boarding procedures is beneficial.

This is a great opportunity to grow your career with a trusted global travel brand.

TravTrolley Egypt

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