Job Title: Travel Consultant-Corporate Implant
Location: Mumbai
Experience: Min 2 to 3 years in Travel
Job purpose: Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day-to-day operations within the department
Key Tasks:
· Manage bookings which include domestic, international flights, Hotel & Rail.
· Hands-off experience with corporate clients
· GDS Knowledge is must - Preferably Galileo
· Provide information on products/services- Visa, / Insurance/ Hotel
· Handle refund and cancellation of Domestic/International air tickets.
· Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
· Co-ordinate with client/implant/servicing team.
· Assistance in follow up with invoicing and recoveries.
· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Additionally provide relevant information, brochures and publications to travelers.
· Flexible to work in the shifts and based on the client requirements.
Dimensions:
Functional Skills/Competencies:
1. Travel Agent Activities
2. GDS Knowledge - Preferably Galileo
3. Corporate Client Handling
Personal Qualities / Behavioral Competencies:
1. Demonstrate excellent communication and interpersonal skills
2. Flexible and Goal Oriented
3. Basic Excel and Microsoft Tools
